Citizens Advice Cornwall Accessibility Statement

Updated: January 2022.


Citizens Advice Cornwall strives to ensure that its services are accessible to people with disabilities. Citizens Advice Bureau Cornwall has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.


Accessibility on makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).


Enabling the Accessibility Menu

The accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.



Citizens Advice Bureau Cornwall continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan with UserWay’s Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Our website is designed to conform to World Wide Web Consortium accessibility standards, but there are some things you can do to make our site even easier to use:


Site accessibility features

  • Each page has a link (within the footer) to the site map listing all the pages within our site.
  • You can use the keyboard to access all pages of this site.
  • Images have alternative descriptive text.


Change the text size


  • Internet Explorer: Tools Menu / Zoom / Zoom in or Zoom out
  • Google Chrome: Menu / use + & – beside Zoom
  • Firefox: Menu / use + & – at top of block
  • Safari: View / Zoom In or Zoom Out or View / Zoom Text Only / Zoom In or Zoom Out


Navigating this site


  • You can access the main sections of this website from the main menu bar.
  • Each sections’ navigation is accessed either from the drop-downs from the main menu bar or from the landing page of each section.
  • There is a site map listing all pages on the website (in the menu bar).
  • A search facility is available on every page (in the Footer).
  • The home page can be reached by clicking on the Citizens Advice logo.
  • Links to pages that give you legal information are at the bottom of the footer menu.


Flexible width and scalable layout


You can drag the four edges of the website to display any size you want. The page content adjusts automatically to display correctly for the shape you choose:


  • If you have full screen display, select the ‘Restore down’ button at top right, to see the edges of the display window.
  • Move the pointer over a display window edge until two arrows appear.
  • Drag the top, bottom and side edges to the shape and size you want.


You can change your display this way in any application, not just on our website (although the content may not adjust). Next time you visit us and choose ‘Restore down’, your display will be the size and shape you last chose, regardless of where you chose it from.


Customising your computer


AbilityNet and the BBC have developed some tutorials which tell you how to customise your computer to give you a better experience when using the web. For example, you can find out how to:


  • change how information is shown on your screen, to get more on, or to see content more clearly
  • change colours and fonts, a good idea if you have a visual impairment and need more contrast
  • adapt the mouse, for example, to slow it down, make the pointer bigger, or if you are left-handed
  • change a variety of keyboard settings, including the rate at which the cursor blinks.


Go to AbilityNet for more information, or My Web My Way to see the tutorials.


Using keyboard shortcuts


You can use keys on the keyboard to move around our website more quickly. These are called shortcuts, and the keys you use depend on your browser. Find information for the four main browsers by selecting:



Useful links


You can download free software from the web, and find out about accessibility features for a variety of systems: