Jon grew up in Birmingham before moving to Cornwall in 2003 where he now lives with his wife and two children.

He brings service delivery, operations and project management skills from a career in Banking, Hospitality, Humanitarian Aid and B2B sales. Jon volunteers with the Samaritans of Cornwall where he has been part of the training team and a deputy director.

Andrew is the Finance Manager for Citizens Advice Cornwall and studied Hospitality at Camborne College. He started his working life in operations for the Accor international hotel chain. He moved into finance and was responsible for three hotels within the group. Moving home to Cornwall in 1998, his career continued working for a variety of local businesses including the auctioneers and wholesaler on Looe fish market, holiday parks, estate agents and retail outlets. With AAT level 4 qualification and 25 years of experience in finance, he has now added the charity sector to his portfolio with Citizens Advice Cornwall. Andrew and his wife have three grown-up children and he enjoys spending time with his family, running and cycling.

George began her career at Citizens Advice Cornwall in 2016, when she first joined as a volunteer Generalist Adviser. About 18 months later, George undertook a paid administrator role and, following this, in November 2018 was successful in becoming the Advice & Training Supervisor for our Truro, St Austell & Newquay offices.

Alongside working, George completed her CIPD Level 5 Diploma in HR Management in 2021, having earlier that same year moved into the Learning & Development Lead role. In June 2022 George was successful in being appointed Human Resources Manager and was a recipient of Cornwall Chamber of Commerce’s ‘30 under 30’ award in 2023 for her work as our HR Manager.

George’s career within Citizens Advice Cornwall has meant that she has had the opportunity to undertake various jobs in different areas, allowing her role now to use the knowledge and experience she has gained to focus on our ‘People’ strategy, and how we look after our workforce to ensure they are supported and valued in the work they do.

Lauren moved to the South West in 2001 when she joined the Royal Navy as a Logistics Officer. Over 23 years service has provided her with experience in operational planning and delivery, leadership, strategy, and project management; she is delighted to be now using these skills at Citizens Advice Cornwall. Lauren lives on the edge of Bodmin Moor with her husband, daughter and German Shepherd Dog, and in her spare time is an active member of the Royal Naval Reserve.

Fran has been directly involved with the Citizens Advice service since 2011 as a Trustee of National Citizens Advice and Chair of the Equality Committee. She is also a long-term volunteer, starting out with a drug-alcohol service more than 20 years ago and now as a Trustee at CA Cornwall and a Non-Executive Director at the Ocean Housing Group. Fran has worked across public, not-for-profit and commercial sectors. As Head of Diversity at the Audit Commission, she led the integration of equality and inclusion into the Comprehensive Area Assessment framework, giving people a snapshot of life in their local area and an independent view of the value for money of local services.

Susan Hobbs has spent all her professional life in health care. Having initially qualified as a registered nurse in Edinburgh, she has gained a wide range of experience in clinical, educational, and managerial positions in the UK and the USA. Sue has 15 years’ experience as an Executive Director in the NHS.
Following retirement from her last full time NHS Executive Director position she was appointed as a Non-Executive Director with NHS Professionals in London which she held for six years. In addition, Sue was appointed as an Associate to the education committee of the General Medical Council with responsibility for their undergraduate and post graduate medical education programmes as part of the planned Quality Assurance programmes. Sue also has wide experience in consultancy and change management across the health sector.
Sue is also an experienced trustee in the voluntary sector and has gained over 20 years experience working with six separate charities in England and Wales. Locally, Sue has been associated as a Trustee with the St Loyes’ Foundation, The Primrose Foundation, The Peninsula Medical Foundation and Hamoaze House. Sue lives in SE Cornwall and enjoys sailing, travel and gardening.

Steve graduated from the University of London in 1983 with a degree in Geography. Subsequently he qualified as a Chartered Accountant and worked for Price Waterhouse in London. Steve has had several different financial, investment and banking roles including working for the Commonwealth Development Corporation and Actis Capital. Steve has lived and worked overseas for many years in Singapore, Kazakhstan and Ivory Coast. He retired from the African Development Bank in early 2022, and now lives with his wife in Tavistock. He is a trustee of MicroLoan Foundation which provides loans to women in Africa. Steve enjoys walking on Dartmoor and relaxing with his family.

Jane Abraham has worked as Policy Fellow for the Joint Work and Health Unit’s advising on policy related to the Government's Work, Health and Inclusion agenda. Previously she had a strategic role in the Work, Health and Wellbeing Joint Directorate delivering the Black Report (2008), and she has worked with a number of private, academic, and public organisations. She has over 20 years of experience of working in health, wellbeing and inclusion and has a background in public health and research. She has worked at University of Exeter as lecturer and policy advisor addressing support for people with disabilities, long term health conditions, and older workers. Jane is a Non-Executive Director for Cornwall Partnership (NHS) Foundation Trust and she has her own private consultancy and freelance business working with a number of organisations, charities, and academic institutes.

Pam Cole has worked for more than 25 years in adult education both in delivery and funding. She is also a qualified Social Enterprise Business Adviser with 15 years of experience working with EU funding both procuring provision and managing delivery contracts. She helped take a local leisure centre into community ownership and is looking forward to working alongside the team at Citizens Advice Cornwall.