Jon grew up in Birmingham before moving to Cornwall in 2003 where he now lives with his wife and two children.
Jon’s role is to ensure that our service delivery personnel have what they need to support our clients effectively. He brings service delivery, operations and project management skills from a career in Banking, Hospitality, Humanitarian Aid and B2B sales. Jon volunteers with the Samaritans of Cornwall where he has been part of the training team and a deputy director.
Helen is the Finance Manager for Citizens Advice Cornwall. She works together with her colleague Wendy Coad; Finance officer and they manage the day-to-day Finances of CAB Cornwall.
Helen lives locally to the Liskeard office, with her husband and 2 children. She joined Citizens Advice in June 2019, after working for Cornwall Council for 10 years.
Helen studied and completed her AAT in 2005 and worked within various different organisations in an Accounting role, before joining us.
George began her career at Citizens Advice Cornwall in 2016, when she first joined as a volunteer Generalist Adviser. About 18 months later, George undertook a paid administrator role and, following this, in November 2018 was successful in becoming the Advice & Training Supervisor for our Truro, St Austell & Newquay offices.
Alongside working, George completed her CIPD Level 5 Diploma in HR Management in 2021, having earlier that same year moved into the Learning & Development Lead role. In June 2022 George was successful in being appointed Human Resources Manager and was a recipient of Cornwall Chamber of Commerce’s ‘30 under 30’ award in 2023 for her work as our HR Manager.
George’s career within Citizens Advice Cornwall has meant that she has had the opportunity to undertake various jobs in different areas, allowing her role now to use the knowledge and experience she has gained to focus on our ‘People’ strategy, and how we look after our workforce to ensure they are supported and valued in the work they do.
Fran has been directly involved with the Citizens Advice service since 2011 as a Trustee of National Citizens Advice and Chair of the Equality Committee. She is also a long-term volunteer, starting out with a drug-alcohol service more than 20 years ago and now as a Trustee at CA Cornwall and a Non-Executive Director at the Ocean Housing Group. Fran has worked across public, not-for-profit and commercial sectors. As Head of Diversity at the Audit Commission, she led the integration of equality and inclusion into the Comprehensive Area Assessment framework, giving people a snapshot of life in their local area and an independent view of the value for money of local services.
Susan Hobbs has spent all her professional life in health care. Having initially qualified as a registered nurse in Edinburgh, she has gained a wide range of experience in clinical, educational, and managerial positions in the UK and the USA. Sue has 15 years’ experience as an Executive Director in the NHS.
Following retirement from her last full time NHS Executive Director position she was appointed as a Non-Executive Director with NHS Professionals in London which she held for six years. In addition, Sue was appointed as an Associate to the education committee of the General Medical Council with responsibility for their undergraduate and post graduate medical education programmes as part of the planned Quality Assurance programmes. Sue also has wide experience in consultancy and change management across the health sector.
Sue is also an experienced trustee in the voluntary sector and has gained over 20 years experience working with six separate charities in England and Wales. Locally, Sue has been associated as a Trustee with the St Loyes’ Foundation, The Primrose Foundation, The Peninsula Medical Foundation and Hamoaze House. Sue lives in SE Cornwall and enjoys sailing, travel and gardening.
Steve graduated from the University of London in 1983 with a degree in Geography. Subsequently he qualified as a Chartered Accountant and worked for Price Waterhouse in London. Steve has had several different financial, investment and banking roles including working for the Commonwealth Development Corporation and Actis Capital. Steve has lived and worked overseas for many years in Singapore, Kazakhstan and Ivory Coast. He retired from the African Development Bank in early 2022, and now lives with his wife in Tavistock. He is a trustee of MicroLoan Foundation which provides loans to women in Africa. Steve enjoys walking on Dartmoor and relaxing with his family.
Henry graduated from the University of Warwick in 2001 with a degree in Management Sciences. He subsequently qualified as a Chartered Accountant and spent the initial part of his career working in the private sector, based in the North West. Henry held several different finance roles before relocating to Cornwall in 2012 where he moved into social housing work. He was treasurer of the homelessness charity St Petrocs from 2014 before joining them as a director on a full-time basis in early 2020. Henry is married with five children. He is active with his family, enjoying many different sporting activities.
Jane Abraham has worked as Policy Fellow for the Joint Work and Health Unit’s advising on policy related to the Government's Work, Health and Inclusion agenda. Previously she had a strategic role in the Work, Health and Wellbeing Joint Directorate delivering the Black Report (2008), and she has worked with a number of private, academic, and public organisations. She has over 20 years of experience of working in health, wellbeing and inclusion and has a background in public health and research. She has worked at University of Exeter as lecturer and policy advisor addressing support for people with disabilities, long term health conditions, and older workers. Jane is a Non-Executive Director for Cornwall Partnership (NHS) Foundation Trust and she has her own private consultancy and freelance business working with a number of organisations, charities, and academic institutes.
I have worked in retail from 1973-2010 as a manager for a supermarket group and as proprietor of a village convenience store. On retiring from the above I felt that I still needed to be engaged in a worthwhile job and took on the position, for 12 months, as the manager of a small local charity. During this time I became aware of the essential services that charities provide and felt that I could offer, in a small part, some help in the running of a charity.
I am also an advocate for Age UK and do some fund raising for the Cornwall Hospice.
My partner Marnie and I both have a daughter each.
Other interests include gardening, property renovation and classic cars.
Jon Paget is a trustee with marketing and fundraising experience whose connection to Citizens Advice goes back to when he volunteered at a local bureau close to where he grew up. In a short space of time, the impact the Citizens Advice had on the local community really left its mark and Jon felt it was something he might return to. He’s now delighted to do just that as a trustee.
Jon's love of marketing started when he met an eccentric and brilliant lecturer whilst studying for his BSc at Loughborough. He's worked in marketing ever since for a number of travel and tech brands. He’s currently Marketing Director at a health-based tech start-up which is run to transform the lives of people living with cognitive and physical disabilities.
Jon also works as an Associate Lecturer of Marketing at Falmouth University and as a Non-Executive Director for an online retail business in Cornwall.
When he's not working, he's often getting lost on his bike.
Pam Cole has worked for more than 25 years in adult education both in delivery and funding. She is also a qualified Social Enterprise Business Adviser with 15 years of experience working with EU funding both procuring provision and managing delivery contracts. She helped take a local leisure centre into community ownership and is looking forward to working alongside the team at Citizens Advice Cornwall.