Agreeing a payment plan with your energy supplier
If you’re struggling to pay your energy bills you should tell your supplier that you want to pay through a payment plan, which will cover what you owe plus an amount for your current use.
You’ll pay fixed amounts over a set period of time, so you can pay what you can afford. Your supplier has to take into account how much you can afford and how much energy you’ll use in the future.
For more information on what to do if you’re falling behind on your bills visit: https://www.citizensadvice.org.uk/debt-and-money/help-with-debt/dealing-with-urgent-debts/get-help-if-youre-behind-with-your-energy-bills/
Help from your local council
You might be able to give you vouchers or a prepaid card to help pay for essentials like food or fuel. Contact Cornwall Council or Citizens Advice Cornwall to check if you’re eligible.
Help to Claim Universal Credit
If you’re out of work or on a low income, you might be eligible for Universal Credit.
Our trained advisers can help you make your first claim. Speak to us over the phone or on webchat 8am to 6pm, Monday to Friday:
https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/contact-us-about-universal-credit/
Freephone: 0800 144 8444