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Our volunteers are the heart of our charity and provide the bedrock of the work we do and the service we provide.

 

Giving your time as a volunteer with Citizens Advice is a challenging but extremely rewarding role and makes such a difference to the lives of the people of Cornwall. For over 85 years, Citizens Advice Cornwall has been a fundamental part of the community that provides advice and assistance to the members of the public and this has existed because of the time, commitment and dedication of our volunteers.

 

Volunteering with Citizens Advice Cornwall can come in a variety of ways and roles. We provide a supportive and welcoming team who will provide full induction and training to assist in your development within the role you choose. We aim to provide an individualised voluntary experience for all who choose to work with us, identifying people’s skills and ambitions within the service to create a volunteer path that is best suited for them.

 

No previous experience or qualifications are necessary, as our nationally recognised and accredited training programme and highly skilled supervision is provided for free. You will only need to be friendly, approachable and have a desire to help others. We welcome people from all walks of life, and value the opportunity to gain knowledge and skills from everyone’s own individual backgrounds and lived experiences.

 

Come and Join the Team!

Meet our Volunteers

  • At CA I have taken on various projects which has given me the opportunity to have contact with other organisations and members of the public around Cornwall. My most recent project is to work alongside Trading Standards in order to get young people to become aware of loan sharks and the devastating impact they can have on people’s lives. This work led, much to my surprise, to me receiving an award. I felt immensely proud.I enjoy volunteering for CA as it means Being part of a very friendly and skilled team of people. I feel I can approach anyone for help and support, everyone is working towards the same goal of helping people whatever their needs. When I first started I was amazed by the range of help and advice CA provide. To think that in some small way that I am contributing to this work gives me great satisfaction. I am constantly learning about the numerous difficulties and challenges people have to face.

    Georgina Harvey - Research and Campaigns since 2019

  • I had recently retired and I was loving the freedom, but at the same time I realised that I was ready for a new challenge. I wanted to do something useful and to work directly with people again. When I’m in the office I see clients who drop-in or attend an appointment. At the moment I’m working from home, talking to clients on the phone.It’s great to be a part of CA’s work and to know we are making a difference to people who are going through difficult times. The work is always interesting, often challenging, sometimes sad, never boring. I would recommend volunteering for CA because the training and support are excellent. There is a lot to learn, which can seem daunting at times, but advisers aren’t expected to know everything. There is always a supervisor or colleague to turn to for advice and support. I feel like I’m part of a team, and that we’re doing an important job.

    Ann Crichton - Generalist Adviser since 2019

  • I am a Retired British Aerospace engineer and project manager and was looking for an activity that was mentally stimulating and would give me an opportunity to help others.At CA, I give detailed advice to clients who after a brief interview have been found to need an appointment for a face-to-face advice session. I enjoy the mental stimulation and the satisfaction of helping clients to solve their problems and reduce their worries. I would recommend volunteering for CA as It provides a meaningful occupation for those who can spare the time and want to give something back.

    Larry Horton - Generalist Adviser since 2000

Volunteer Roles

Chair of Trustees

 

Location: Cornwall (with some flexibility for remote participation) Time commitment: c. 3 – 4.dpm days per month Remuneration: Voluntary (reasonable expenses reimbursed)

 

Citizens Advice Cornwall is an independent charity providing free, confidential, and impartial advice to thousands of people across the county each year. Our service is a vital lifeline for people navigating challenges such as debt, benefits, housing, employment, and family issues.

 

We are seeking an outstanding individual to become our next Chair of Trustees, leading the Board at a pivotal time in our development.

 

The role

 

As Chair, you will guide and support our dedicated Board of Trustees and work in close partnership with our Chief Executive to ensure that Citizens Advice Cornwall continues to thrive. You will help shape our strategy, safeguard our values, and act as an ambassador for the organisation across Cornwall and beyond.

You will:

  • Provide inclusive and effective leadership to the Board, ensuring good governance and decision-making.
  • Support, challenge, and appraise the Chief Executive and Trustees.
  • Represent Citizens Advice Cornwall externally, building strong relationships with stakeholders and partners.
  • Encourage innovation and help us seize opportunities to extend our reach and impact.

 

Who we’re looking for

 

We are looking for someone who brings:

  • Board and governance experience (essential).
  • Strong strategic leadership skills, with the ability to inspire and influence others.
  • Excellent communication skills, including public speaking and networking.
  • Experience in finance, audit, or fundraising would be valuable.
  • Knowledge of the voluntary sector and of Citizens Advice Cornwall and its relationship to the wider National Body (desirable but not essential).
  • A genuine understanding of Cornwall’s unique communities and challenges.
  • The time and commitment to engage fully with the role, including travel across the county and wider as required.

We are particularly keen to hear from individuals who can maintain stability while fostering innovation, partnership working, and further transformation, whilst ensuring it brings value to the people of Cornwall.

 

Why join us?

 

As Chair of Citizens Advice Cornwall, you will have the opportunity to make a real difference in people’s lives. You will lead a talented and committed Board and play a central role in ensuring that we continue to be a trusted, accessible, and innovative service for Cornwall.

 

How to apply

 

If you are interested in this opportunity we encourage confidential conversations with our recruitment partners Public Leaders Appointments in advance of your application, details below: Anna Jay, MD: anna@publicleadersappointments.com.

 

Download full details via this link: https://publicleadersappointments.com/opportunities/chair-of-trustees-citizens-advice-cornwall/

 

Closing date: Midday, 30th October 2025

Interviews: w/c 24th November 2025

We are currently recruiting for Advice Support Volunteers!

 

This is an exciting role with Citizens Advice Cornwall, offering critical support to our clients and advisers, ensuring that those people in our community who contact us for assistance get the best and most effective service possible.

 

We are looking for people who will be able to join our offices throughout Cornwall (specifically Camborne, Truro, Liskeard and Saltash offices) to be able to undertake this role, alongside our collaborative and welcoming teams.

 

For more information about the role and what it entails, please find the role profile here: Role Specification – Advice Support 

 

Information Sessions

We don’t have any Information Sessions booked in, right now. Please keep an eye on this page for any future dates.

 

In the meantime, if you are interested in Volunteering with us and would like an informal discussion with one of our team about this, please get in touch at recruitment@cacornwall.org.uk.