Our volunteers are the heart of Citizens Advice Cornwall and provide the bedrock of the work that we do and the service we provide.


Giving your time as a volunteer with Citizens Advice is a challenging but extremely rewarding role and makes such a difference to the lives of the people of Cornwall. For over 80 years, Citizens Advice Cornwall has been a fundamental part of the community that provides advice and assistance to the members of the public and this has existed because of the time, commitment and dedication of our volunteers.


Volunteering with Citizens Advice Cornwall can come in a variety of ways and roles. We provide a supportive and welcoming team who will provide full induction and training to assist in your development within the role you choose. We aim to provide an individualised voluntary experience for all who choose to work with us, identifying people’s skills and ambitions within the service to create a volunteer path that is best suited for them.


No previous experience or qualifications are necessary, as our nationally recognised and accredited training programme and highly skilled supervision is provided for free. You will only need to be friendly, approachable and have a desire to help others. We welcome people from all walks of life, and value the opportunity to gain knowledge and skills from everyone’s own individual backgrounds and lived experiences.

Meet our Volunteers
Available Volunteer Roles

As a charity, it means that fundraising is crucial to enable us to continue providing a service to our clients and help those most vulnerable and in need of support within our community.


This means that we are looking for volunteers to help us drive fundraising ideas and initiatives that not only help us raise funds for the organisation but raise our profile and promote the work that we do.


To find out further information about this role and what it entails, please see: Volunteer Fundraising Profile

Our Administrators are an essential part of our service, ensuring that all those contacting Citizens Advice Cornwall get a seamless experience when seeking advice and support. Those volunteering as an Administrator will undertake a vital role in providing the administrative support that ensures clients records are kept accurate and up-to-date, correspondence is sent out promptly and to a high standard, and a friendly and welcoming first point of contact is provided at every office.


The Administration volunteers provide crucial support for each of our offices and specialist teams. Working closely alongside advisors, supervisors and project managers to make sure people who need Citizens Advice receive the best possible experience and clients’ journeys through the service are smooth and effective.


We offer two types of administrative roles which each have a focus on different areas of the service; it may be that you wish to undertake one or even both if you are looking for a mixed and varied role.


To find out further information about these role and what they entail, please see:


Volunteer Back Office Administrator


Volunteer Client-Facing Support Administrator

We are currently looking for Administrators, fundraising volunteers and Trustees. If you are interested in a different voluntary role, please contact us in Autumn 2023.

Volunteer Interest Form
Please select as many roles as you are interested in.
Please select as many days as you can volunteer.
Please select from the dropdown your preferred or closest office.