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Our volunteers are the heart of Citizens Advice Cornwall and provide the bedrock of the work that we do and the service we provide.

 

Giving your time as a volunteer with Citizens Advice is a challenging but extremely rewarding role and makes such a difference to the lives of the people of Cornwall. For over 80 years, Citizens Advice Cornwall has been a fundamental part of the community that provides advice and assistance to the members of the public and this has existed because of the time, commitment and dedication of our volunteers.

 

Volunteering with Citizens Advice Cornwall can come in a variety of ways and roles. We provide a supportive and welcoming team who will provide full induction and training to assist in your development within the role you choose. We aim to provide an individualised voluntary experience for all who choose to work with us, identifying people’s skills and ambitions within the service to create a volunteer path that is best suited for them.

 

No previous experience or qualifications are necessary, as our nationally recognised and accredited training programme and highly skilled supervision is provided for free. You will only need to be friendly, approachable and have a desire to help others. We welcome people from all walks of life, and value the opportunity to gain knowledge and skills from everyone’s own individual backgrounds and lived experiences.

Meet our Volunteers

  • At CA I have taken on various projects which has given me the opportunity to have contact with other organisations and members of the public around Cornwall. My most recent project is to work alongside Trading Standards in order to get young people to become aware of loan sharks and the devastating impact they can have on people’s lives. This work led, much to my surprise, to me receiving an award. I felt immensely proud.I enjoy volunteering for CA as it means Being part of a very friendly and skilled team of people. I feel I can approach anyone for help and support, everyone is working towards the same goal of helping people whatever their needs. When I first started I was amazed by the range of help and advice CA provide. To think that in some small way that I am contributing to this work gives me great satisfaction. I am constantly learning about the numerous difficulties and challenges people have to face.

    Georgina Harvey - Research and Campaigns since 2019

  • I am a Retired British Aerospace engineer and project manager and was looking for an activity that was mentally stimulating and would give me an opportunity to help others.At CA, I give detailed advice to clients who after a brief interview have been found to need an appointment for a face-to-face advice session. I enjoy the mental stimulation and the satisfaction of helping clients to solve their problems and reduce their worries. I would recommend volunteering for CA as It provides a meaningful occupation for those who can spare the time and want to give something back.

    Larry Horton - Generalist Adviser since 2000

  • I had recently retired and I was loving the freedom, but at the same time I realised that I was ready for a new challenge. I wanted to do something useful and to work directly with people again. When I’m in the office I see clients who drop-in or attend an appointment. At the moment I’m working from home, talking to clients on the phone.It’s great to be a part of CA’s work and to know we are making a difference to people who are going through difficult times. The work is always interesting, often challenging, sometimes sad, never boring. I would recommend volunteering for CA because the training and support are excellent. There is a lot to learn, which can seem daunting at times, but advisers aren’t expected to know everything. There is always a supervisor or colleague to turn to for advice and support. I feel like I’m part of a team, and that we’re doing an important job.

    Ann Crichton - Generalist Adviser since 2019

Available Volunteer Roles

As a charity, it means that fundraising is crucial to enable us to continue providing a service to our clients and help those most vulnerable and in need of support within our community.

 

This means that we are looking for volunteers to help us drive fundraising ideas and initiatives that not only help us raise funds for the organisation but raise our profile and promote the work that we do.

 

To find out further information about this role and what it entails, please see: Volunteer Fundraising Profile

Our Administrators are an essential part of our service, ensuring that all those contacting Citizens Advice Cornwall get a seamless experience when seeking advice and support. Those volunteering as an Administrator will undertake a vital role in providing the administrative support that ensures clients records are kept accurate and up-to-date, correspondence is sent out promptly and to a high standard, and a friendly and welcoming first point of contact is provided at every office.

 

The Administration volunteers provide crucial support for each of our offices and specialist teams. Working closely alongside advisors, supervisors and project managers to make sure people who need Citizens Advice receive the best possible experience and clients’ journeys through the service are smooth and effective.

 

We offer two types of administrative roles which each have a focus on different areas of the service; it may be that you wish to undertake one or even both if you are looking for a mixed and varied role.

 

To find out further information about these role and what they entail, please see:

 

Volunteer Back Office Administrator

 

Volunteer Client-Facing Support Administrator

We are currently looking for Administrators, fundraising volunteers and Trustees. If you are interested in a different voluntary role, please contact us in Autumn 2023.

Volunteer Interest Form
Please select as many roles as you are interested in.
Please select as many days as you can volunteer.
Please select from the dropdown your preferred or closest office.