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Our volunteers are the heart of our charity and provide the bedrock of the work we do and the service we provide.

 

Giving your time as a volunteer with Citizens Advice is a challenging but extremely rewarding role and makes such a difference to the lives of the people of Cornwall. For over 85 years, Citizens Advice Cornwall has been a fundamental part of the community that provides advice and assistance to the members of the public and this has existed because of the time, commitment and dedication of our volunteers.

 

Volunteering with Citizens Advice Cornwall can come in a variety of ways and roles. We provide a supportive and welcoming team who will provide full induction and training to assist in your development within the role you choose. We aim to provide an individualised voluntary experience for all who choose to work with us, identifying people’s skills and ambitions within the service to create a volunteer path that is best suited for them.

 

No previous experience or qualifications are necessary, as our nationally recognised and accredited training programme and highly skilled supervision is provided for free. You will only need to be friendly, approachable and have a desire to help others. We welcome people from all walks of life, and value the opportunity to gain knowledge and skills from everyone’s own individual backgrounds and lived experiences.

 

Come and Join the Team!

Meet our Volunteers

  • At CA I have taken on various projects which has given me the opportunity to have contact with other organisations and members of the public around Cornwall. My most recent project is to work alongside Trading Standards in order to get young people to become aware of loan sharks and the devastating impact they can have on people’s lives. This work led, much to my surprise, to me receiving an award. I felt immensely proud.I enjoy volunteering for CA as it means Being part of a very friendly and skilled team of people. I feel I can approach anyone for help and support, everyone is working towards the same goal of helping people whatever their needs. When I first started I was amazed by the range of help and advice CA provide. To think that in some small way that I am contributing to this work gives me great satisfaction. I am constantly learning about the numerous difficulties and challenges people have to face.

    Georgina Harvey - Research and Campaigns since 2019

  • I am a Retired British Aerospace engineer and project manager and was looking for an activity that was mentally stimulating and would give me an opportunity to help others.At CA, I give detailed advice to clients who after a brief interview have been found to need an appointment for a face-to-face advice session. I enjoy the mental stimulation and the satisfaction of helping clients to solve their problems and reduce their worries. I would recommend volunteering for CA as It provides a meaningful occupation for those who can spare the time and want to give something back.

    Larry Horton - Generalist Adviser since 2000

  • I had recently retired and I was loving the freedom, but at the same time I realised that I was ready for a new challenge. I wanted to do something useful and to work directly with people again. When I’m in the office I see clients who drop-in or attend an appointment. At the moment I’m working from home, talking to clients on the phone.It’s great to be a part of CA’s work and to know we are making a difference to people who are going through difficult times. The work is always interesting, often challenging, sometimes sad, never boring. I would recommend volunteering for CA because the training and support are excellent. There is a lot to learn, which can seem daunting at times, but advisers aren’t expected to know everything. There is always a supervisor or colleague to turn to for advice and support. I feel like I’m part of a team, and that we’re doing an important job.

    Ann Crichton - Generalist Adviser since 2019

Volunteer Roles

We are currently recruiting for Advice Support Volunteers!

This is an exciting role with Citizens Advice Cornwall, offering critical support to our clients and advisers, ensuring that those people in our community who contact us for assistance get the best and most effective service possible.

We are looking for people who will be able to join our offices throughout Cornwall (specifically Camborne, Truro, Liskeard and Saltash offices) to be able to undertake this role, alongside our collaborative and welcoming teams.

For more information about the role and what it entails, please find the role profile here: Role Specification – Advice Support 

 

Information Sessions

We will be holding an information session on Wednesday 06 August 2025 at Liskeard Public Hall (3-5 West Street, Liskeard, PL14 6BW) from 10am-1pm and Wednesday 13 August 2025 at Camborne (Location: to be confirmed), where you will find out about what is involved in volunteering at Citizens Advice Cornwall, hear from some of the team and ask any questions.

To book on the information session please complete the booking form below.

For any further enquiries about volunteering with us, please email: recruitment@cacornwall.org.uk

Information Session Booking Form
Important Information

Key Dates for the Diary

We are excited to welcome new volunteers to help people in our community get the advice and support they need. After attending one of our Information sessions, should you want to continue your journey with us, we have outlined some key information about what the recruitment and induction pathway looks like, to help you plan ahead:

Please note: This is a provisional timeline — dates may change slightly, but we will keep you updated so you can save the key dates in your diary.

 

How it works

Information Session – Meet the team, find out more, and ask any questions.

When:

  • Wednesday 6th August 2025 (10am – 1pm) – Liskeard Public Hall (3-5 West St, Liskeard PL14 6BW)
  • Wednesday 13th August 2025 (10am – 1pm) – Camborne (Location: to be confirmed)

 

Application

When: 7th August 2025 – 1st September 2025
Following the Information Session, we will provide you with an application form to complete and return to us.

 

Interview Process

When: Week commencing 8th September 2025.

Following your application, we will invite you to attend an interview with us. This is so we can get to know you better and to give you the opportunity to ask us any questions you may have and feel confident that volunteering with us is the right fit for you.

 

Induction & Training timeline
If you are successful within our application process, you will start your training with us as an Advice Support volunteer.

 

Induction & Initial training:
Runs for about 8 weeks, starting week commencing 13 October 2025

  • 2 sessions per week, likely on Tuesdays and Thursdays (approx. 10am – 4pm)
  • Sessions will cover everything from safeguarding and advice skills to using our systems and understanding our processes.

Exact dates and times may change, but we will confirm the full schedule so you can plan ahead. If you have any questions in the meantime about the schedule, please get in touch by emailing recruitment@cacornwall.org.uk.

 

After Initial training:
You will move on to in-office learning and development, volunteering on the day(s) that suit you best — supported by our friendly team.