We offer free, confidential, independent and impartial advice on a wide range of issues including employment, benefits, housing, debt, consumer rights, discrimination, family issues,  immigration and nationality to everyone.

 

You can get advice from us online, over the phone or face-to-face sessions at most of our offices

Online

This has a lot of useful information about many of the issues people come to us with. It’s a great place to start when you have a problem you’re not sure how to handle. There is also a webchat facility that allows you to talk directly online with an adviser.

Phone

Or alternatively, call our free national Adviceline on 0800 144 8848 Monday-Friday 10am-4pm. For debt advice, please call the free Debt Helpline on 0800 240 4420 Monday–Friday 9am–5pm. These numbers are free from landline and mobiles.

Please do note that when we return your call – we will call from a withheld number and we will not leave a voicemail unless you have previously given us express consent to do so.

Our Offices and Drop-In Availability and Accessibility Information

Please see below our interactive map with each of our offices pinned. Click on any of the pins to see their addresses. The following offices are open for drop-in sessions when no appointments are necessary. We are unable to provide a direct phone number for our offices but please call our national Adviceline for free on 0800 144 8848 or attend a drop-in session where we will be happy to help you.

Bodmin – Tuesdays 10am – 11:30am

Address – The Shire House, Mount Folly, Bodmin PL31 2DQ

Is there access for wheelchairs? – Yes, via front entrance to the building there is a ramp.
Is there a lift, or are the offices/drop-in venues on the ground floor? – Office is based up a flight of stairs. We have an interview room on the ground floor if you are not comfortable climbing the stairs. Please ring the doorbell at the bottom of the stairs and an adviser will come to you.
Are there nearby toilets/accessible toilets? – In Priory Park – open all year (from around 6.30 a.m. until around 4 p.m.). Facilities comprise male toilets, female toilets and unisex disabled toilets (Radar key required).
Is the venue served by nearby bus routes? – Yes, Bus Routes stop outside the building.
Is there disabled parking nearby? – Disabled parking available at Priory Car Park.

 

Bude – Tuesdays (by appointment only)

Address – Neetside Community Centre, Bude EX23 8LB

Is there access for wheelchairs? – Yes, disabled access to building.
Is there a lift, or are the offices/drop-in venues on the ground floor? – Office is based on the ground floor (full disabled access).
Are there nearby toilets/accessible toilets? – Yes, accessible toilets are available.
Is the venue served by nearby bus routes? – Yes, Bus Routes stops nearby.
Is there disabled parking nearby? – Disabled parking available in public car park.
How can I make an appointment? – Appointments can be made at the Neetside Centre or by emailing enquiries@neetside.co.uk or by calling 01288 353403.

 

Camborne – Tuesdays 9:30am – 11am

Address – Camborne Community Centre, South Terrace, Camborne TR14 8SU

Is there access for wheelchairs? – Yes, via the rear entrance building.
Is there a lift, or are the offices/drop-in venues on the ground floor? – Offices accessible via lift from Ground Floor
Are there nearby toilets/accessible toilets? – Yes, accessible toilets are available on the Ground Floor
Is the venue served by nearby bus routes? – Bus routes stop directly outside the building. Train Station is also very close.
Is there disabled parking nearby? – Disabled Parking Available

 

Falmouth Tuesdays 10am-12pm

Address – Mulberry Passage, Market Strand, Falmouth TR11 3DB

Is there access for wheelchairs? – Yes, via front entrance to the building.
Is there a lift, or are the offices/drop-in venues on the ground floor? – Office is based on the Ground Floor.
Are there nearby toilets/accessible toilets? – No accessible toilets on premises. Accessible public toilets are nearby.
Is the venue served by nearby bus routes? – Yes, Bus Routes stop approximately 40 meters from the building.
Is there disabled parking nearby? – Public Disabled Parking approximately 50 meters from the building.

 

Hayle Drop-In – Wednesdays (fortnightly) from 21 June 2023

Address – Hayle Library, 43 Commercial Road, Hayle TR27 4DE

Accessibility: Wheelchair access to the main entrance (automatic doors).

 

Liskeard –  Tuesdays 10am – 12pm

Address – 21 Dean Street, Liskeard PL14 4AB

Is there access for wheelchairs? – Yes, both entrances to the building.
Is there a lift, or are the offices/drop-in venues on the ground floor? – Offices accessible via lift from Ground Floor
Are there nearby toilets/accessible toilets? – Yes, accessible toilets are available on the Ground and 1st Floor
Is the venue served by nearby bus routes? – Yes.
Is there disabled parking nearby? – Disabled Parking Available in Public Car-Park to rear of the building.

 

Penzance – Monday and Thursday 9.30am-12pm

Address – YMCA Cornwall, International House, The Orchard, Alverton Road, Penzance TR18 4TE

Is there access for wheelchairs? – Yes, via the front entrance to the building.
Is there a lift, or are the offices/drop-in venues on the ground floor? – Offices based on the Ground Floor
Are there nearby toilets/accessible toilets? – Yes, accessible toilets are available on the Ground Floor
Is the venue served by nearby bus routes? – Yes
Is there disabled parking nearby? – Disabled Parking Available in front of the office.

 

Saltash Wednesdays 9.30am-11am

Address – 18 Belle Vue Road, Saltash PL12 6ES

Is there access for wheelchairs? – Yes, via the front entrance to the building.
Is there a lift, or are the offices/drop-in venues on the ground floor? – Offices based on the Ground Floor
Are there nearby toilets/accessible toilets? – Yes, accessible toilets are available on the Ground Floor
Is the venue served by nearby bus routes? – Yes
Is there disabled parking nearby? – Disabled Parking Available in Public Car Park directly behind and in front of the office.

 

St Ives Drop-In –  Tuesdays (fortnightly) from 27 June 2023

Address – St Ives Library, Gabriel Street, St Ives TR26 2LX

Accessibility: The nearest car park is the Station Car Park and St Ives bus station at the Malakoff. No parking nearby. Wheelchair accessible with a lift to the first floor

 

Truro Mondays 9.30am-12pm

Address – Public Library, Union Place, Truro TR1 1EP

Is there access for wheelchairs? – No access for wheelchairs to first floor offices but there is a stairlift (ring doorbell by stairs for staff assistance).
Is there a lift, or are the offices/drop-in venues on the ground floor? – No Lift Access. Stairlift only.
Are there nearby toilets/accessible toilets? – No toilets on-site – public disabled toilets at The Leats are a two minute walk away.
Is the venue served by nearby bus routes? – Truro bus station is approximately five minutes walk away
Is there disabled parking nearby? – Nearest is NCP Highcross (long stay) which has 7 disabled bays. Blue Badge Holders are required to pay the standard charges as advertised in the car park.